Can I upgrade to a different plan?
Yes, you are in full control of your subscription and can upgrade or downgrade at any point during your subscription period. If you’ve already canceled your current subscription (so it won’t renew), you can still upgrade if you change your mind.
Our top-tier Premium Plus plan gives you unlimited access to our most effective speaking tools and extra topic-based courses, in addition to all the Premium features. You can practice your pronunciation and conversation skills anytime, with instant feedback allowing you to build speaking confidence at your own pace.
You can learn more about our Premium plans in the following article:
Upgrading your Premium subscription to Premium Plus
You can upgrade to Premium Plus in a few ways, depending on which platform you used when purchasing your original plan:
All platforms (including web)
When you try to use Premium Plus features again (speaking practice, Conversations or Mistake Repair) after you’ve used up your free tries, you’ll be given the option to upgrade from there.
On iPhone / iPad (App Store)
You can upgrade directly using your Apple device:
Open Settings
Select your Apple ID (your name)
Select Subscriptions
Select Busuu
Select the Premium Plus plan
Confirm the upgrade
Apple will activate your upgrade immediately and handle any price difference.
On Android (Google Play)
You can upgrade using the Google Play Store:
Open Google Play
Select your profile icon
Select Payments & subscriptions
Select Subscriptions
Select Busuu
Select Premium Plus
Confirm the upgrade
Google Play will update your plan instantly and manage any prorated charges.
That’s it! You’re all set to start using exclusive Premium Plus speaking tools. Your renewal date will reset from the date you upgraded.
Downgrading your Premium Plus subscription to Premium:
If you’d like to downgrade your plan from Premium Plus to Premium, you can do this by following the instructions for your payment device (where you first subscribed to Busuu) listed below:
On iPhone / iPad (App Store)
Open Settings
Select your Apple ID (your name)
Select Subscriptions
Select Busuu
Select the Premium plan
Confirm your choice
On Android (Google Play)
Open Google Play
Select your profile icon
Select Payments & subscriptions
Select Subscriptions
Select Busuu
Select Premium
Confirm your choice
Once confirmed, you’ll have successfully updated your plan and can still access Premium Plus features until your renewal date. After this date, your plan will downgrade to Premium.
On web
We’re still working on activating downgrades from our web platform. If you’d like to downgrade, please get in touch with our Customer Satisfaction team, which will be happy to help.
After upgrading or downgrading your plan, you can continue to check your subscription anytime in the Subscription tab in Settings.
Changing your plan length:
If you’re changing your plan on our mobile app, you can select a 1-month or 12-month plan.
If you’re changing your plan on our web platform, you can only upgrade and downgrade with the subscription length you already have.
Pricing when downgrading or upgrading your Premium plan:
If you’re upgrading to Premium Plus from a Premium subscription, the amount you pay will include any prorated amount deducted from your previous subscription payment as either a prorated credit or a refund from your app provider (Apple or Google). This depends on whether you subscribed on a mobile device or the web. Please check our Terms & Conditions for more information.
When downgrading, your subscription will be active until your renewal date, and no refund will be issued. After this date, your plan will automatically switch to Premium when payment is taken.
Note: You can only upgrade or downgrade using the payment platform you originally used to activate your subscription.
I upgraded/downgraded, but my plan remained the same. What should I do?
If you’ve upgraded or downgraded and can’t see any changes to your plan, our team can help.
Reach out to our Customer Satisfaction team at team@busuu.com or fill out the contact form here.
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