Contact Busuu Support

Tell us about your purchase and enter the details exactly as they appear on your receipt. We’ll review your request against our refund policy.

Sending this form doesn’t guarantee a refund. Read our refund policy

Please choose a request type below

We’ll use this information to find the charge. Please add at least one item below.

For your security, never share your full card number, expiration date, security code, PIN, password, one-time code, or bank login details. Before you attach a file, hide unrelated transactions and personal information.

Attach your receipt or a screenshot below.

Make sure the file shows the charge date, amount, currency, and any transaction or order ID. Hide unrelated transactions and personal information.

Apple handles your refund request

You paid through the App Store, so Apple handles your payment and any refund. Busuu can’t send or approve this request, so this form won’t be sent.

Use the button below and sign in with the Apple Account you used to buy your subscription. Select I’d like to, then Request a refund. Pick a reason, choose your Busuu subscription and send the request. Apple decides whether your purchase qualifies, and asks you to allow 24–48 hours for an update.

If you can’t find the purchase, check which Apple Account appears on the receipt and sign in with that account.

Cancel future renewals separately. Asking for a refund does not cancel your subscription. Follow Apple’s cancelation instructions to stop future charges.

Request a refund from Apple

Your mobile provider handles your refund request

You paid through your cell phone bill, so your mobile provider handles your payment and any refund. Busuu can’t send or approve this request, so this form won’t be sent.

Use the button below to find the support details for your country and provider. Contact the company shown on your phone bill to ask for a refund. Your provider decides whether they can refund the charge.

Cancel future renewals separately. Asking for a refund does not cancel your subscription. The same guide shows how to cancel and stop future charges. Canceling won’t refund a charge you’ve already paid.

See provider contact and cancelation details

Contact Busuu Support Request a refund Important Continue to the refund form? We use a separate refund form to ask for the details we need to review your request. We can’t copy anything you type here to the refund form. We’ll review your request against our refund policy. Please read the information above before continuing. Stay on this form Continue to the refund form We use a separate form for refund requests. We can’t copy anything you type here to the refund form. Do you want to continue? Send refund request Refund request Attach a receipt or screenshot before you send the form. Enter a Google Play order number that starts with “GPA.” Enter only the last four digits of the card. Enter an email address ending in “@privaterelay.appleid.com.” Enter your cell pone number with the country code, starting with “+.”

Busuu Support