Premium subscriptions are designed for individual use and can't be transferred between learners. However, if you've accidentally deleted your account or want to continue your Premium Plan on a different account, and you bought your subscription via the Apple App Store or Google Play, we can help.
Unfortunately, subscriptions purchased on our website can't be transferred. If you're having trouble with a web subscription, you can contact us.
Reach out to our Customer Satisfaction team at team@busuu.com or fill out the contact form here.
If you're looking to transfer an Apple or Google Play subscription:
- Ensure you're logged in with the same Apple ID or Google Play account used to purchase the Premium subscription on your device.
- Log into the Busuu app with the free account that you'd like to turn into Premium.
- Follow the steps outlined in our 'FAQ' guide to restore your purchase.