Please tell us the exact amount and currency of the charge you'd like refunded

If you are using an Android device, please ensure that the Google app is installed on your phone and that all audio permissions are enabled on both the Google and the Busuu app. To fix this, please go to: Settings → Apps → Look for the app called “Google” → Tap permissions → Enable Audio recording. You will then need to restart both the Google and Busuu app. Core system functions may not work if this setting is disabled.

What is the make and model of your device? For example: iPhone 15 Pro or Samsung Galaxy S24 Ultra

Please provide the Operating System on your device, for example: iOS 17.4 or Android 14

To find your app's version, visit your smartphone’s app store. If you’re using the web version, check the "About" section in your browser settings (e.g. "About Chrome")

On which level did you see the issue? (e.g. A1, A2)

Add the name of the chapter where you found the issue

Add the name of the lesson where you found the issue