At Busuu, we want you to be satisfied with our language-learning courses. If you find that Busuu isn't the right tool for you at this time, don't worry! We offer a 14-day money-back guarantee for your peace of mind.
Please note that the 14-day money-back guarantee applies only to your initial payment for a Premium subscription. We are unable to provide refunds for automatic renewals or other billing cycles. To avoid renewal charges, please follow the instructions here to cancel your plan at least 24 hours in advance.
If you subscribed via Apple (through the App Store), refunds can only be processed directly by Apple. To request a refund, please follow Apple’s instructions here.
If your subscription was purchased via a mobile operator, refunds must be requested directly from the operator.
If your subscription was not purchased through Apple or a mobile operator and you are within the 14-day guarantee period, simply contact us!
Reach out to our Customer Satisfaction team at team@busuu.com or fill out the contact form here.