If you’re experiencing technical issues or unexpected behavior on Busuu, follow these steps.
For progress sync or account problems on the web:
- Make sure you’re logged in to the correct account.
- Log out of your account.
- Clear your browser’s cookies and cache, then log back in.
- If this doesn’t solve the problem, try logging in on another device to confirm if the issue is with the device or your Busuu account.
For progress sync or account problems on your mobile device:
- Log out by tapping your Me tab, tapping Settings, and choosing Log out.
- Close the app.
- Restart your device.
- Log back in.
- If this doesn’t solve the problem, try logging in on another device to confirm if the issue is with the device or your Busuu account.
For issues with Busuu on the web:
- First, make sure you’re using Busuu on a supported device.
- Turn off any active ad blockers or choose to allow ads on the Busuu site.
- Disable any browser extensions in use.
- If the issue persists, contact our team with a console screenshot:
- Right-click on the screen when the issue occurs
- Click Inspect
- Go to the Console tab
- Take a screenshot of the text, including any red error messages
- Send the screenshot along with a brief description of the problem to team@busuu.com
For issues with the Busuu app on your mobile device:
- First, make sure you’re using Busuu on a supported device. If you’re using the app on an Android device, update to the latest Android version. For iOS users, update to the latest iOS version.
- If that doesn’t solve it, uninstall Busuu from your device.
- Force-restart your device.
- Reinstall Busuu.
If none of these troubleshooting steps solve your issue, we’re here to help!
Reach out to our Customer Satisfaction team at team@busuu.com or fill out the contact form here.
If possible, include the following details:
- The specific section(s) where you encountered the error
- Make and model of your device
- The browser or app version you’re using
- Operating system on your device
- Any helpful screenshots showing the problem