If you are having technical difficulties during your Live Lesson, such as connectivity issues, camera or microphone problems, or encountering errors when starting the lesson, please review our Busuu Live: Set Up and Basic Troubleshooting Guide. Following these instructions should help you anticipate or resolve potential or unexpected technical issues and join your lesson.
If the issue occurs during your lesson, please use the Report issue option as displayed in the video below:
If your issue is not related to any technical problem, if you are having trouble navigating your Live Lesson(s), or for any other concerns not covered in the above article, you can always contact our team, who will be happy to assist you.
Reach out to our Customer Satisfaction team at livesupport@busuu.com or fill out the contact form here.
| Busuu Live Lessons are available exclusively as part of Busuu for Business. To find out more about Busuu for Business, please visit the website here. You can read our FAQs here. |