Having trouble with our platform? Let's make sure you're using Busuu on a compatible device before we troubleshoot further. See compatible devices here.
For issues with the Busuu app:
If you're having trouble with progress synchronisation or your subscription, follow these steps:
- Log out of Busuu
- Close the app completely
- Log back in
For unexpected behaviour, try these steps:
- Uninstall the app
- Force-restart your device
- Reinstall the app
For issues with Busuu on the web:
If you get an error, make sure you’ve disabled any ad or pop-up blockers in your browser or add Busuu to the allowed list. Some browser extensions may also affect the site, so try disabling them. Clearing cookies and caches on your browser can also help.
If the problem persists, take a console screenshot to show our team the exact error. Here's how:
- Right-click on the screen when the issue occurs
- Click 'Inspect'
- Go to the 'Console' tab
- Take a screenshot of the text, including any red error messages
- Send the screenshot, along with a brief description of the problem, to email@example.com
If you're still having issues:
Please tell us the email address you use for your Busuu account and describe the problem. We’ll be there to help!