If you’re having issues with speech recognition exercises, first make sure you’re using a compatible device.
On iOS:
- Check if Busuu can access your microphone in your settings.
- Can't find Busuu in the list? Uninstall and reinstall it.
- Go back to Busuu and try a speech exercise. When asked, grant microphone access.
On Android:
- Check the Google app is installed.
- Check that both the Google app and Busuu can access your microphone.
- Can't find Busuu in the list? Uninstall and reinstall it.
- Go back to Busuu and try a speech exercise. When asked, grant microphone access.
Still stuck? No worries! Email our friendly team at team@busuu.com with your account info, device details and any relevant information about the issue. We're here to help you get back on track as quickly as possible.