If you are informing us of an issue with the website or app, it is useful for us to have screenshots of the problem to help investigate it and resolve the issue.

Windows - Press Alt+Print Screen on the window you want to take a screenshot of. The image will be saved to your clipboard It will save the image to your clipboard, and you can then paste it on any application and save it.

Mac - Press Command (⌘)+Shift+3. The image is automatically saved to the desktop to forward to us.

Android - For Android 4.0 and higher, press the Volume Down and Power buttons at the same time for a few seconds. Your device will take a screenshot that will automatically be saved to your Gallery.

iOS (iPhone/iPad) - Press the Power and Home buttons at the same time. You should see your screen flash and a shutter sound, if you have sound enabled. The image will be saved to your Camera roll.

Once you have your screenshots saved, you can email them directly to us (team@busuu.com) or attach them to your request when you submit a ticket in the Help Center.

Have more questions? Submit a request