In order to manage or cancel your auto-renewing membership through Android, please see the following instructions:
https://support.google.com/googleplay/answer/2476088?hl=en

Customer Service can also process this on your behalf, as long as you confirm the order number or email address linked to your Google Play account.

In order to manage or cancel your auto-renewing membership through iOS, please see the following instructions:

https://support.apple.com/en-gb/HT202039

We are unable to cancel memberships or process refunds on your behalf. To request a refund, you will need to refer to Apple Customer Support.

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