Let’s get this sorted out for you! If you’ve made a payment for a Premium subscription but your account hasn’t been upgraded, there might be a few reasons why. Here are some things to check:
- Account verification: Make sure you’re logged in to the same account you used to purchase the subscription.
- Payment confirmation: If your payment was recent, please confirm that it has been processed and approved by your bank.
Still not seeing your Premium status? Here are some steps to help:
For subscriptions purchased in the App Store or Google Play Store:
- Open Busuu on the same device you used to make your purchase. Ensure it’s connected to the same Apple ID/Google account used to buy the Premium plan.
- Look for a Premium banner either at the top of your dashboard or on the side as you scroll and tap it.
- Follow the prompts until you reach the page where you select a Premium plan, but don’t select a plan again.
- Scroll down to find the Restore purchases option and tap it to link your Premium plan.
If these steps don’t resolve the issue, please send a purchase confirmation along with your account details to our support team.
For subscriptions purchased on the website:
Please send a purchase confirmation and your account details to our support team.